Frequently Asked Questions

Frequently Asked Questions (Infantcare)

Do the infants play at the playground?

Yes. They will take turns with the childcare children and after each play, the playground will be sanitized.

When will infants have solid food?

Meals are customized for every individual infant. Usually at 4 to 6 months old, we start feeding puree. Parents will have to inform the teachers on the types of puree that the child has tried and we will only serve those on this list.

What do the teachers do if child cries non-stop?

Our extremely low staffs to student ratio ensures that anytime an infant cries, there will always someone to comfort him/her by soothing or carrying the infant to calm him/her down. The teacher will also check the reason (diaper change, hunger, sleepy etc) and take necessary follow-up actions.

Why can’t parents enter the infant room?

We do this to protect other babies from being anxious or nervous due to a stranger in the room and also to minimize the potential spreading of germs through increased human contact. We take utmost care in ensuring our infant environment stays clean and quiet.

What is the mode of communication?

There will be an individual file for each infant and all routines will be recorded in the file. Parents may check an infant’s routines anytime of the day. Parents can also use the Class DoJo app to message the teachers directly. Finally, the school’s direct line is always open to parents in case of urgent cases.

Frequently Asked Questions (Childcare)

When will you start toilet training?

Normally we will start at N1 or when the child is able to communicate through basic speech. Do note that toilet training has to be carried out in both school and also at home and we will require your cooperation in this.

Do you serve Halal food?

Although our menu is not Halal certified, we need to cater to our Muslim children. Hence our food contains no pork or lard and is supplied by halal sources.

Do you feed the children?

We always encourage children to be independent and learn to self- feed. Teachers will guide the children on feeding and will assist the children if needed.

How often do we sanitize the centre?

We sweep, vacuum and mop daily. All areas are also sanitized twice daily (before the arrival of children and after the children leave). A thorough wet washing of toys is done on a weekly basis. Air purifiers run throughout the day. Finally, we go a step further than other centres by getting certified professionals to do a disinfection of the entire premise on a monthly basis.

Do you have an outdoor play area?

Similar to other centres in Woodlands and Yishun, we do not have access to outdoor facilities within our centre. Instead, we have one of the biggest and best equipped indoor play areas in northern Singapore. We also organize monthly library and Spectra’s Garden visits for the children.

How often do you have celebrations or parent involvement programs?

We have monthly local and international celebrations for the children and parental involvement programs are held at least once a term.

Can the parents follow the child on the first day of school?

Yes! You’re more than welcome to join us but we advise parents to look for cues and observe the child’s behaviour on the 1st day. Half days are recommended as we do not want to overwhelm the child on his/her very first day.